KooPower provides a straightforward warranty that is processed in the most hassle-free way possible.
60-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 60 days of the date the item was delivered to the designated shipping address.
Once the returned item arrives back in KooPower’s warehouse for inspection, the refund process will begin. Return Form Here
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, KooPower refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
14-Month Warranty for Quality-Related Issues
Extend your warranty by another 6 months by registering your products here
KooPower’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
In situations where a replacement is not an available or preferred option, KooPower will offer a partial refund according to the usage time of the device.
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Returning items claimed to have defects but found by KooPower quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 60 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource
For Purchases Made through Other KooPower's Authorized Resellers
Different retailers’ after-sales support policy vary. Please contact them directly for specific guidance on warranty.
Unauthorized reselling of KooPower products is strictly prohibited.