Refund Policy

We want you to feel confident when ordering from Koopower. If something does not look right, arrive as expected, or fit your needs, please contact us and we will work with you on the best solution.

Please note that placing an order means you accept the terms below regarding cancellations, returns, refunds, and warranty support.

Cancellation & Modification

If you need to change or cancel an order, please email [email protected] and include your order number together with the requested change. We will confirm by email once the modification or cancellation has been processed.

Orders can only be changed or canceled before they enter processing or shipment. Once an order has been processed or shipped, it can no longer be canceled, but it may still qualify for a return or exchange under the policy below.

Incorrect Address

If an order is shipped to the wrong address because the address entered during checkout was incorrect, we may be unable to recover the shipment once it has been delivered or returned by the carrier.

Please review your shipping details carefully before placing an order. If you notice an issue after checkout, contact us immediately so we can try to update the address before shipment.

Refund, Exchange and Return

Customers may request a return or exchange within 30 days from the delivery date, including when they change their mind and want to return the order without a product defect.

To request a return, exchange, or refund review, please contact [email protected] or use the /contact form and include your order number and the reason for the request.

Return Request Steps

1. Submit your request within 30 days from delivery by email or through the /contact page.
2. Provide your order number, the item name, the reason for the request, and photos if the product is damaged, defective, or incorrect.
3. Wait for our return instructions and approval email, which we typically send within 24 hours on business days.
4. Return the item in reasonable condition with major parts and accessories, following the instructions we provide.
5. Once the return is received and reviewed, we will confirm the approved refund, exchange, or replacement outcome.

Returned items should be sent back in reasonable condition with all major parts and accessories. If the item is defective, damaged, or incorrect, please let us know as soon as possible so we can prioritize the appropriate solution.

Warranty

Koopower products are backed by a 14-month limited warranty covering verified manufacturing defects and product faults under normal use.

For warranty support, contact [email protected] or use the /contact page with your order details, product name, and a description of the issue.

Late or Missing Refunds

Once a refund is approved, we issue it to the original payment method within 5 business days. After the refund is issued, it may take an additional 2 to 5 business days for the amount to appear in your bank or card account.

If you still do not receive a refund after this period, first check your bank account again. Then contact your credit card company or payment provider and ask them to investigate.