If the Koopower App is temporarily unavailable, the quickest solution is simple: download the Hao Deng app and use it to reconnect your compatible Koopower smart light or Bluetooth smart light switch. This is the recommended temporary solution while the Koopower App is being improved.
Some users may see a login problem, password recovery failure, or a timeout message such as Error code: -2. Request timed out. Please check network or try again later. If that happens, you do not need to stop using your smart device. In many cases, you can connect it again through Hao Deng and continue setting timers or managing the light normally.
Who should use the Hao Deng app?
You should try Hao Deng if you are using a compatible Koopower smart product such as:
- a smart bulb
- a smart LED strip
- a Bluetooth smart switch
According to Koopower support guidance, Hao Deng is compatible with these smart lighting devices and can be used as an alternative app for connection and control.
What to do if the Koopower App is not working
- Download the Hao Deng app on your phone.
- Open the app and enable the permissions it needs, such as Bluetooth if required by your device.
- Reset your light or smart switch if the device does not appear in the app.
- Add the device again inside Hao Deng.
- Set your timer schedule and other controls again after the device reconnects successfully.
If your old schedule was saved only in the previous app session, you may need to create the timer again after reconnecting.
How to reset a Koopower smart light
If your smart bulb or smart light will not reconnect, try resetting it first.
- Turn the light on for 5 seconds.
- Turn the light off.
- Repeat this on-and-off process 5 times.
Make sure the off time is not too short. After the reset is completed, the light should flash three times. It will then enter a gradual brightening and fading mode, which indicates that the reset was successful.
For the illustrated reset guide, visit: smart light reset guide.
How to add the device in Hao Deng
After the reset, open Hao Deng and follow the in-app process to add your light or switch again. If you need extra setup help, Koopower support has shared this device setup guide: how to add the device.
If you are reconnecting a Bluetooth smart switch specifically, you can also review the factory reset instructions here: how to factory reset the smart switch.
Can you still use Alexa?
Yes. If you want to use Alexa with the alternative app, Koopower support recommends adding the HAO DENG skill. The related instructions are here: how to add the HAO DENG skill for Alexa.
Why this happens
If you can no longer log in to the Koopower App, cannot sign up again, or cannot retrieve your password, that does not always mean there is a problem with your phone or your light. In the support notes, Koopower explains that the Koopower App is being improved. During that period, Hao Deng can be used as the alternative control app for compatible devices.
That means the most practical fix is usually not repeated login attempts. The faster path is to reset the device if needed, reconnect through Hao Deng, and restore your timer schedule there.
Frequently asked questions
Is Hao Deng compatible with Koopower Bluetooth smart switches?
Yes. Koopower support confirmed that Hao Deng is compatible with the Bluetooth smart switch and can be used to manage the device.
What if I see error code -2 or a request timeout message?
That usually means the Koopower App is not working properly for your account or request at that moment. Instead of waiting, try reconnecting your compatible device in Hao Deng.
Do I need to buy a new light or switch?
No. In most cases, you should first try the alternative app and the reset process before replacing the device.
Will I need to set my timer again?
Possibly yes. If the device is reset or re-added in a new app, you may need to create your timer schedule again.
Is the Koopower App permanently gone?
The support note says the Koopower App is being improved. For now, Hao Deng is the recommended temporary alternative for compatible smart lighting products.
Final answer
If your Koopower App is not working, cannot log in, or keeps showing timeout errors, download the Hao Deng app and reconnect your compatible Koopower smart light, smart bulb, LED strip, or Bluetooth smart switch there. Reset the device first if it does not appear, then add it again and rebuild your timer settings. For now, this is the clearest and most practical way to keep using your Koopower smart lighting product.