Halloween Candle Light
Free US Shipping by USPS
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 2-7 business days from the date that it is placed.
FREE WORLDWIDE SHIPPING by ePacket
You will receive your order in 5-17 business days from the date that it is placed.
It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends.
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs. Return Form Here
14-Month Warranty for Quality-Related Issues
180 DAYS FREE EXTENDED WARRANTY available, register your products here
- Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
- Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
- Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of KooPower products is strictly prohibited.